“Awesome, that’s great news. Send me the details as soon as you get them.” I put down the phone and leaned back in me chair. I sat for a minute collecting my thoughts. Then with a smile splitting my face I let out a long sigh of relief.
That was close, way to close. If Gus hadn’t come through at the last minute, the entire release would have gone into the toilet, along with my career. Raising my coffee cup in salute, I said “You dodged another one old boy.” Bringing the mug to my lips I took a healthy swig of the lukewarm coffee.
And nearly spit it out all over Hogarth.
Swallowing hard, I set the cup down and glared at my gorilla, now sitting across my desk from me. “Go away, Hogarth, I’m not letting you ruin this.” I held up my hand and started ticking off my points. “I used my relationship power when we needed something in a rush.” One finger. “I had that relationship power because I get out from behind desk and walk around.” Two fingers. “We had this on our plan because we thought about risks because we reviewed our previous projects.” Three fingers. “And we played it by the book, even though it would have been so much easier to cut corners and go around the system.” I leaned back in my chair and gave him a smug, self satisfied look. “So take your dour face and pester someone else, you got nothing on me.”
Hogarth stared at me for long seconds, his dark eyes pinning me to my chair and making me squirm. This wasn’t fair, I’d done it all. I’d been professional, I’d been effective, I’d headed of the risks at the pass, I’d helped the team through difficult waters without taking charge. What on earth could he find fault with?
He didn’t speak, which made it all the more unnerving. He just reached one of his massive furred hands out and laid it on the desk. As his hand drew back it revealed something laying on my desk. It was a square bit of paper, no more like a large business card. Leaning forward I could see it was really a card that opened. I turned my lamp so I could read the front of it better.
A thank you card? What on earth was he thanking me for? I mean if anyone should be thanking anyone, not that I would ever admit it to him, of course, I should be thanking Hogarth.
Wait… Gus… Oh, heck…
THERE IS STILL ROOM FOR 18TH CENTURY MANNERS IN A 21ST CENTURY WORLD
I was recently reminded how much people take good manners and politeness for granted. I was in a conversation with some non-work colleagues. One of them was in the middle of a job interview process. I’d asked him if he’d sent his thank you cards yet. One of the other people in the group said “I don’t send thank you cards, there just so old fashioned…”
A bottle of Dom Pérignon has been made in much the same way for the last hundred years. That doesn’t make it old fashioned, that makes it good.
A standard longbow made today is made in much the same way a longbow was made a thousand years ago. It works, don’t break it.
The wheel has the same basic shape it had four thousand years ago. Why reinvent the wheel?
Today we have iPhones, netbooks, email, voicemail, fax, video chat, high speed data connections and more. The technology we have today would seem like witchcraft 200 years ago and pure science fiction for most of us even fifty years ago. Like the Bionic Man technology has made us better, stronger and faster than before. And that still doesn’t change who we are. Good manners have been around for a heck of a lot longer than email. Email doesn’t suddenly mean all the politeness of the world can be bottled up in a couple of sideways colons and closed parenthesis (ASCII smiley faces).
I’m simply amazed how often even the most basic politeness is forgotten in the work place.
- When you pass someone in the hall, smile and nod. Heck, even say hello. Don’t stare at the ground and pretend they are not there.
- Say “Thank you” whenever someone does something even close to nice. Even “Thanks” is an improvement over a guttural grunt. This includes the cashier at lunch.
- Don’t interrupt when someone is speaking. (I know, the DISC model talks about High Ds and High Is being okay with this. They are not the whole world. Even if they are okay with it, the High S listening in will be horrified).
- Chew with your mouth closed. Now I may be showing my US based culture here. I honestly don’t know if this is culturally okay in other parts of the world. In the US, it’s not.
Beyond the basics there are a couple of key manner tools that are must haves in your manager tool bag.
- Thank You Cards: Honest to goodness handwritten thank you cards. When you interview*, send them to everyone who interviewed with you. If you have someone in a mentor like role, send them a Thank You card with a gift card inside from time to time. If someone at work bails your butt out of a major jam, send them a Thank You card (again, a gift card can’t hurt). And before one of you says it, yes, you should send them when you interview. A Thank You card is a thank you it doesn’t ask for anything in return. It is not something to get you a job, its something that is the right thing to do. Send a card no matter what, it will pay off in the long run.
- Recommendations/Praise: Corporate culture operates very much on perception. Perception only works if people are aware. If Susan in accounting saved your bacon and you are in her debt, the thank you card with a Starbucks gift card is nice. Sending an email to her boss to tell them how awesome Susan is, is one step better. When it comes time for reviews, Susan has those notes in her brag file and can roll them out to remind her boss how good she is.
Miss Manners isn’t an antique. She’s the wisdom of the ages.
Joel and Hogarth